Refund policy

Wicked Aerial Photography (Irvine, CA) wants you to be confident in every order. This Refund & Returns Policy covers purchases from wickedaerialphotography.com.

30-day return window

You have 30 days after delivery to request a return on eligible items. To start a return, email info@wickedaerialphotography.com or call 949-742-8019 with your order number and reason. Please wait for our written approval and instructions before shipping anything back. Items sent without prior approval may be refused.

Eligible returns

To qualify for a refund or exchange, items generally must be:

  • Unused and in the same condition you received them
  • In the original packaging with all accessories, manuals, cables, batteries, and serial-numbered parts included
  • Free of damage, scratches, flight marks, firmware locks, account bindings, or missing components
  • Accompanied by proof of purchase from Wicked Aerial Photography

Electronics, drones, and batteries

Drones, cameras, sensors, radios, and other electronics are sensitive equipment:

  • Unopened / sealed: Eligible for return within 30 days if the seal and packaging are intact.
  • Opened but unused: May be accepted at our discretion. A restocking fee of up to 15% may apply to cover inspection and repackaging.
  • Flown, powered on in the field, activated, or registered with a manufacturer account: generally not returnable except for verified defects (see Damages below).
  • Lithium batteries and hazardous materials: Returns must follow carrier rules for lithium shipments. We will provide return shipping guidance; do not ship batteries without our instructions.

Non-returnable items

  • Custom, special-order, or configured enterprise kits built to your quote
  • Software, digital downloads, licenses, and gift cards
  • Items marked final sale
  • Products missing serial numbers, security seals, or original packaging
  • Items damaged by misuse, crash, water, unauthorized repair, or improper charging

Damages, defects, and wrong items (DOA)

Please inspect your order as soon as it arrives. Contact us within 7 days of delivery if anything is defective, damaged in transit, or incorrect so we can document the issue with photos and make it right — repair, replacement, or refund as appropriate. Carrier damage claims may require the original packaging.

Manufacturer warranties (DJI, Autel, Freefly, Inspired Flight, MicaSense, and others) are separate from this store return policy. Ask us and we will note warranty coverage on your quote or order.

Return shipping

If we sent the wrong item or the product is defective on arrival, we cover return shipping. For other approved returns, the customer is responsible for return shipping and any related insurance. We recommend tracking and adequate insurance; we are not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will email you the result. Approved refunds are issued to the original payment method within about 10 business days of approval (your bank or card issuer may take additional time to post the credit). Shipping fees are generally non-refundable unless the return is due to our error or a DOA defect.

Enterprise quotes, POs, and ACH

Written quotes, purchase orders, and ACH payments for approved agencies and companies follow the terms on the quote. Custom enterprise configurations may be non-returnable as noted above; we will call that out clearly before you buy.

Exchanges

The fastest path is usually to return the original item (once approved) and place a new order for the replacement, so inventory and pricing stay accurate. Contact us if you need help matching a substitute.

Questions

Email info@wickedaerialphotography.com or call 949-742-8019 (Irvine, California). We reply to return requests as quickly as we can, typically within 1 business day.